At Le Spice we are committed to protecting the privacy of everyone in our community. This means that we’ll protect the personal information of all visitors who access our websites or services through any mobile application, platform or device (collectively, the “Services”).
Information we collect from you and why
Here are the broad categories of personal information that we may collect about you and the reasons why:
Information that you provide voluntarily:
Registration information when you create a Le Spice account so we can:
create your account so you can place Orders under our Terms
identify you when you sign-in to your account;
contact you for your views on our Services; and
notify you of changes or updates to our Services.
process your Order and to bill you (though note, Le Spice never stores your payment information in our systems);
communicate your Order to the Restaurant;
send you status updates on your Order;
reply to your Order queries and questions and to resolve problems;
carry out analysis and research to develop and improve our Services; andprotect you and the Services by seeking to detect and prevent fraud or other acts in breach of our Terms or policies relevant to the Services.
Information regarding your marketing preferences so we can:
send you customised marketing about our products or services.
Feedback on your views of our Services in order to:
reply to your questions or queries;
publish reviews you submit to us about our Restaurants and services; and conduct analysis and research to improve and develop our Services.
Information that we collect automatically
Activity Information so we can:
provide you with an improved experience;
give you access to your Order history and preferences; and
provide other services at your request.
Cookies and similar technologies so we can:
measure and analyse the use and effectiveness of our Services;
customise and optimise the targeting of advertising for our Services across other websites and platforms; and
provide location services if you choose to share your geo-location.
Information that we obtain from third-party sources
Analytics reports and market research surveys in order to:
measure the performance of marketing campaigns for our Services; and better understand your preferences so that we can customise our marketing campaigns and Services accordingly.
We process information that you provide voluntarily, information that we collect automatically and information that we obtain from third party sources in order to constantly improve our Services. Using this, we can make it even easier for you to find the food you want when you want it, no matter what device you choose to use or where you are in the world.
We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):
New owners or re-organised entities in the event of a business restructuring, sale, purchase or joint venture affecting our business.
Any other person provided that you have given your consent. We will never sell, distribute or otherwise share your personal information unless we have your permission. Legal basis for processing personal information
Le Spice will always make sure we have a legal basis to collect and use your personal information. The legal basis we rely on will change depending on the type of information and the context in which we collect it.
Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your Order when and where you want it), but we may also process it where it is in our legitimate business interests to do so.
You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party. You also have the right to unsubscribe from the marketing communications we send you by using the unsubscribe functionality in any marketing communication you receive from us or by amending your profile accordingly.Links to third-party sites
Information that you provide voluntarily
Certain parts of our Services may ask you to provide personal information voluntarily.
Registration information: When you create a Le Spice account, sign-up or fill in forms on the Services, we collect information about you including your name, address, telephone number, email address and the password you create.
Transaction information: We collect information relating to your Orders, including payment information using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your paypal information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each Order.
Information regarding your marketing preferences: We collect information about your preferences to receive marketing information any time you subscribe or unsubscribe.
Feedback: When you post messages and reviews of the Services or you contact us, for example with a question, problem or comment, we collect information about you including your name and the content of your query. If you contact our customer support teams we will record and keep a record of your conversation for quality and training purposes and to aid in the resolution of your queries.
Information that we collect automatically
When you access our Services, we may collect certain information automatically from your device. In some countries, including countries in Europe, this information may be considered personal information under applicable data protection laws.
Activity information: We collect information about your usage of the Services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.
For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, see our Cookies Policy.
The registration information you provide when you create a Le Spice account allows us to give you access to the Services and to supply them to you under our Terms. We also use this information to authenticate your access to the Services, to contact you for your views and to notify you of important changes or updates to our Services.
Your transaction information (such as the food items you add to your basket) allow us to process your Order and send you an accurate bill. It also helps us and any Restaurant you order with contact you where necessary.
Le Spice may contact you by email, phone or SMS to give you status updates or other information or to resolve problems with your account or Order. A Restaurant may contact you by phone or SMS to provide you with status updates or other information regarding your Order.
Information regarding your marketing preferences
Le Spice may market to you, where permitted by law, by post, email, telephone, mobile (i.e. SMS, in-app messaging and push notification) about our products or Services.
If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing in future.
When you access our Services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID. In some countries, including in Europe, this information may be considered personal information under applicable data protection laws.
We enable you to access your Order history so that you can easily reorder with your favourite Restaurants. We may also collect information about your interaction with our emails and other forms of communication.Cookies and similar technologies
Information that we obtain from third party sources
Analytics reports and market research surveys
Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
Any other person provided that you have given your consent to the disclosure. We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.
Legal basis for processing personal information
Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we’ll also explain the possible consequences of you not providing it).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us.
We place great importance on keeping your personal information safe and secure. As such, we put in place appropriate technical and organisational measures / industry standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction and damage.
The security measures we use are designed to provide a level of protection security appropriate to the risk of processing your personal information. Where you have chosen a password which allows you to access certain parts of the Services, you are responsible for keeping this password confidential. We advise you not to share your password with anyone and to use a unique password for our Services. We will not be liable for any unauthorised transactions entered into using your name and password.
Le Spice will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold an account with us or to enable us to meet our legal, tax or accounting obligations).
If you object to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.
We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.
Your data protection rights
Le Spice respects your privacy and data protection rights. Below is a summary of your rights in respect of the personal information of yours which Le Spice handles:
Le Spice provides you with the tools to access, review or update your personal information at any time through your account. If you wish to request deletion of your personal information, you can do so by contacting us.
You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below.
You have the right to opt-out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or by amending your profile accordingly.
Similarly, if we collect and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Links to third-party sites